Frequently Asked Questions
Everything you need to know about your Kathmandu gear and orders.
What are your shipping options and timeframes within New Zealand?
We offer standard shipping across New Zealand, typically taking 3-5 business days. Express shipping options are available at checkout for faster delivery to major metropolitan areas.
How can I return an item if it doesn't fit?
We offer a 30-day return policy for change of mind or sizing issues. Items must be in original condition with tags attached. You can return products via post or at any Kathmandu retail store.
Do you offer a warranty on your outdoor gear and apparel?
Yes, our products are designed for durability. We provide a limited warranty against defects in materials and workmanship. Please keep your proof of purchase to make a claim.
Can I track my order once it has been placed?
Absolutely. Once your order is dispatched, you will receive an email notification containing a tracking link so you can monitor your delivery's progress in real-time.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and interest-free installment plans through Afterpay.
How do I care for my down jacket or technical apparel?
To maintain performance, we recommend using a specialized technical wash and tumble drying on low heat with dryer balls to restore loft. Always check the specific care label on your garment.