Returns & Exchanges
At Kathmandu, we want you to be completely satisfied with your purchase. If your gear isn't quite right, you can return it within 60 days for a full refund or exchange, provided it is in its original condition with tags attached.
Check Eligibility
Ensure your items are unworn, unwashed, and in their original packaging with all labels and proof of purchase included.
Initiate Return
Visit our online returns portal to generate your unique return label or bring your items into any Kathmandu retail store across New Zealand.
Pack and Post
Securely package your items and attach the printed return label before dropping the parcel off at your nearest NZ Post location.
Receive Refund
Once our warehouse receives and inspects your return, we will process your refund back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing